Performance degradation affecting Kenya Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 12, 2026 - 04:53 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 12, 2026 - 01:14 UTC

Identified

We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.
Posted Jan 11, 2026 - 23:26 UTC
This incident affected: Kenya MMO services (Airtel :: Betting :: Web Deposit, Airtel :: Betting :: Payout, Airtel :: Payout).