Performance degradation affecting DRC Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 13, 2025 - 03:39 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 13, 2025 - 03:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 13, 2025 - 03:05 UTC

Investigating

We are experiencing degraded performance in the DRC Airtel services. We are investigating the issue.
Posted Aug 13, 2025 - 00:42 UTC
This incident affected: DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).