Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 03, 2026 - 15:38 UTC

Identified

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
Posted Jan 03, 2026 - 12:18 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
Posted Jan 03, 2026 - 11:19 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).