Performance degradation affecting Zambia Zamtel MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted 3 months ago. Mar 14, 2025 - 17:27 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted 3 months ago. Mar 14, 2025 - 15:45 UTC

Update

We are continuing to work on a fix for this issue.
Posted 3 months ago. Mar 14, 2025 - 13:08 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted 3 months ago. Mar 14, 2025 - 13:03 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).