Performance degradation affecting Nigeria PalmPay services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 09, 2026 - 05:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2026 - 03:23 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Palmpay Nigeria payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 08, 2026 - 10:05 UTC

Identified

We have identified instability in Nigeria PalmPay services. We have escalated this to the MMO for resolution.
Posted Sep 08, 2026 - 08:23 UTC
This incident affected: Nigeria MMO services (PalmPay :: Web Deposit, PalmPay :: Payout).
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