Performance degradation affecting Airtel Kenya services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Nov 07, 2026 - 03:40 UTC

Monitoring

A fix has been deployed by Kenya Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 07, 2026 - 02:58 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Airtel Kenya deposit & payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 06, 2026 - 21:19 UTC

Identified

We have identified instability in Airtel Kenya services. We have escalated this to the MMO for resolution.
Posted Nov 06, 2026 - 17:29 UTC
This incident affected: Kenya MMO services (Airtel :: Betting :: Web Deposit, Airtel :: Betting :: USSD Deposit, Airtel :: Betting :: Payout).
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