Performance degradation affecting Airtel OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 08, 2026 - 12:27 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 08, 2026 - 11:13 UTC

Identified

We have identified instability in Airtel OpenAPI services. We have escalated this to the MMO for resolution.
Posted Feb 08, 2026 - 09:50 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), and Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit).
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