Performance degradation affecting Uganda Airtel MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 12, 2025 - 22:27 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 12, 2025 - 22:08 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Sep 12, 2025 - 22:02 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).