Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 09, 2026 - 04:42 UTC

Monitoring

A fix has been deployed by Zambia Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 09, 2026 - 03:50 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Apr 09, 2026 - 03:03 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).