Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 04, 2026 - 01:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 04, 2026 - 00:09 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Jun 03, 2026 - 21:46 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).