Performance degradation affecting Zambia MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 20, 2026 - 18:45 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 20, 2026 - 17:40 UTC

Identified

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
Posted Jul 20, 2026 - 16:39 UTC
This incident affected: Zambia MMO services (MTN :: Web Deposit, MTN :: Payout).