Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 28, 2026 - 01:10 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 28, 2026 - 00:27 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Jan 27, 2026 - 23:02 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).