Performance degradation affecting Kenya M-Pesa services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 16, 2025 - 03:28 UTC

Update

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Aug 16, 2025 - 00:39 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 16, 2025 - 00:05 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 15, 2025 - 21:34 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Aug 15, 2025 - 19:48 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).