Performance degradation affecting Zambia MTN services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Nov 11, 2025 - 22:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 11, 2025 - 18:00 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia MTN deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 11, 2025 - 10:04 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia MTN deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 10, 2025 - 16:10 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia MTN deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 10, 2025 - 03:55 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia MTN deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 09, 2025 - 20:00 UTC

Identified

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
Posted Nov 09, 2025 - 07:22 UTC
This incident affected: Zambia MMO services (MTN :: Web Deposit).