Performance degradation affecting Zambia Zamtel + NFS services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Sep 13, 2025 - 20:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 13, 2025 - 19:43 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel + NFS services. We are investigating the issue.
Posted Sep 13, 2025 - 18:16 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).