Performance degradation affecting Kenya M-Pesa Sasapay MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 22, 2025 - 12:15 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 22, 2025 - 12:14 UTC

Identified

We have identified instability in Kenya M-Pesa Sasapay services. We have escalated this to the MMO for resolution.
Posted May 22, 2025 - 12:12 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).