Performance degradation affecting Ghana Telecel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 16, 2025 - 22:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 16, 2025 - 20:15 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 16, 2025 - 20:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 16, 2025 - 20:07 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 16, 2025 - 16:13 UTC

Identified

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
Posted Mar 16, 2025 - 16:01 UTC
This incident affected: Ghana MMO services (Telecel :: Web Deposit, Telecel :: Payout).