The incident has been resolved. We apologise for the inconvenience.
Posted Oct 02, 2026 - 13:19 UTC
Monitoring
We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
Posted Oct 02, 2026 - 12:13 UTC
Identified
We have identified instability in Airtel services in the following market(s): DRC, Congo B, Gabon, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.
Posted Oct 02, 2026 - 11:24 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit), Congo Brazzaville MMO Services (Airtel :: Payout, Airtel :: Web Deposit), and Kenya MMO services (Airtel :: Betting :: Web Deposit, Airtel :: Betting :: USSD Deposit, Airtel :: Betting :: Payout).