Performance degradation affecting Intouch Cameroon MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 01, 2025 - 14:47 UTC

Monitoring

A fix has been deployed by the Cameroon Intouch team. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 01, 2025 - 08:17 UTC

Identified

We have identified again instability in Cameroon InTouch MTN services. We have escalated this to the MMO for resolution.
Posted Aug 01, 2025 - 04:45 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 01, 2025 - 04:29 UTC

Identified

We have identified instability in Cameroon InTouch MTN services. We have escalated this to the MMO for resolution.
Posted Aug 01, 2025 - 03:58 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 01, 2025 - 03:19 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Intouch Cameroon MTN deposit payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Kindly note Intouch Cameroon Orange service is operational.
Posted Aug 01, 2025 - 02:38 UTC

Identified

We have identified instability in Intouch Cameroon MTN and InTouch Cameroon Orange services. We have escalated this to the MMO for resolution.
Posted Aug 01, 2025 - 02:06 UTC

Monitoring

A fix has been deployed by InTouch team. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 31, 2025 - 23:30 UTC

Identified

We have identified instability in Cameroon InTouch MTN services. We have escalated this to the MMO for resolution.
Posted Jul 31, 2025 - 22:21 UTC
This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout).