Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 22:04 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 29, 2026 - 20:09 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Jan 29, 2026 - 17:09 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).