Performance degradation affecting Tanzania Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 20, 2025 - 14:54 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 20, 2025 - 12:26 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Tanzania Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 20, 2025 - 06:44 UTC

Investigating

We are experiencing degraded performance in the Tanzania Airtel services. We are investigating the issue.
Posted Aug 19, 2025 - 21:25 UTC
This incident affected: Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).
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