Performance degradation affecting Zambia Zamtel + NFS services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Dec 31, 2025 - 22:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 31, 2025 - 16:51 UTC

Identified

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
Posted Dec 31, 2025 - 15:37 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).