Performance degradation affecting MTN CIV services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Nov 13, 2026 - 12:10 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 13, 2026 - 10:19 UTC

Identified

We have identified instability in CIV MTN services. We have escalated this to the MMO for resolution.
Posted Nov 13, 2026 - 08:30 UTC
This incident affected: CIV MMO services (MTN :: Web Deposit).