Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 06, 2026 - 22:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2026 - 20:22 UTC

Update

We are now seeing outage of the service.
Posted Jan 06, 2026 - 17:45 UTC

Investigating

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
Posted Jan 06, 2026 - 17:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2026 - 17:22 UTC

Update

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
Posted Jan 06, 2026 - 14:59 UTC

Identified

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
Posted Jan 06, 2026 - 14:16 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).