Performance degradation affecting Uganda MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Nov 09, 2026 - 19:08 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 09, 2026 - 18:12 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted Nov 09, 2026 - 16:53 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: Payout).