Performance degradation affecting DRC Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 24, 2026 - 03:17 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 24, 2026 - 02:40 UTC

Update

We are now experiencing degraded performance in our Airtel DRC deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Sep 24, 2026 - 01:30 UTC

Identified

We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.
Posted Sep 24, 2026 - 00:25 UTC
This incident affected: DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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