Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 05, 2026 - 02:10 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 04, 2026 - 21:01 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted May 04, 2026 - 19:18 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).