Performance degradation affecting Nigeria MTN services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted May 31, 2025 - 18:58 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 31, 2025 - 16:40 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 31, 2025 - 14:02 UTC

Update

We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted May 31, 2025 - 06:55 UTC

Update

We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted May 30, 2025 - 12:45 UTC

Identified

We are still experiencing degraded performance in our MTN Nigeria deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted May 30, 2025 - 09:58 UTC

Investigating

We are experiencing degraded performance in the Nigeria MTN services. We are investigating the issue.
Posted May 30, 2025 - 02:37 UTC

Monitoring

A fix has been deployed by Nigeria MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 30, 2025 - 01:44 UTC

Identified

We have identified instability in Nigeria MTN services. We have escalated this to the MMO for resolution.
Posted May 30, 2025 - 00:00 UTC
This incident affected: Nigeria MMO services (MTN :: Web Deposit).