The incident has been resolved. We apologise for the inconvenience.
Posted Jan 10, 2026 - 16:35 UTC
Monitoring
We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 10, 2026 - 16:08 UTC
Update
This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel NFS services gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 10, 2026 - 04:20 UTC
Update
This is a quick update to inform you that we are still experiencing [degraded performance/an outage] in our Zambia Zamtel NFS services gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 09, 2026 - 23:47 UTC
Identified
We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.