Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jun 14, 2026 - 00:47 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 13, 2026 - 16:35 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jun 13, 2026 - 13:50 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).