Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 29, 2026 - 01:19 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 28, 2026 - 23:37 UTC

Update

We are continuing to investigate this issue.
Posted Apr 28, 2026 - 13:37 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Apr 28, 2026 - 11:06 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).