Performance degradation affecting Zambia MTN MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 23, 2025 - 20:17 UTC

Monitoring

A fix has been deployed by Zambia MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 23, 2025 - 18:34 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 23, 2025 - 15:23 UTC

Identified

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
Posted May 23, 2025 - 15:16 UTC
This incident affected: Zambia MMO services (MTN :: Web Deposit, MTN :: Payout).