Performance degradation affecting Zambia Zamtel NFS services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 10, 2026 - 08:26 UTC

Monitoring

A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 10, 2026 - 07:00 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Zamtel Zambia NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Oct 10, 2026 - 01:09 UTC

Identified

We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
Posted Oct 09, 2026 - 20:03 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).
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