Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted May 30, 2026 - 02:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 30, 2026 - 01:03 UTC

Identified

We are still experiencing degraded performance in our M-Pesa Kenya gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

Posted May 29, 2026 - 23:44 UTC

Investigating

We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.

Posted May 29, 2026 - 23:33 UTC

This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).