Performance degradation affecting Malawi Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 18, 2025 - 08:37 UTC

Monitoring

A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 18, 2025 - 03:12 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 17, 2025 - 20:31 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 17, 2025 - 15:22 UTC

Update

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Apr 17, 2025 - 14:50 UTC

Identified

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Apr 17, 2025 - 14:45 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).