Performance degradation affecting Airtel OpenAPI services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 10, 2025 - 23:07 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 10, 2025 - 21:06 UTC

Investigating

We have identified instability in DRC, Malawi,, Tanzania, Uganda and Zambia Airtel services. We have escalated this to the MMO for resolution.
Posted Sep 10, 2025 - 20:08 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: Payout), and DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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