Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Jan 05, 2026 - 01:20 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 04, 2026 - 18:38 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Jan 04, 2026 - 17:55 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).