Performance degradation affecting Airtel Rwanda services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Oct 28, 2025 - 09:58 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 28, 2025 - 07:29 UTC

Identified

This is a quick update to inform you that we are experiencing an outage of the Rwanda Airtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Oct 28, 2025 - 03:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 28, 2025 - 01:37 UTC

Investigating

We are experiencing an outage of the Rwanda Airtel services. We are investigating the issue.
Posted Oct 27, 2025 - 23:56 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit).
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