Performance degradation affecting Kenya M-Pesa services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 09, 2025 - 20:16 UTC

Monitoring

A fix has been deployed by Kenya M-Pesa. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 09, 2025 - 20:03 UTC

Investigating

We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.
Posted Jun 09, 2025 - 05:43 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit).