Performance degradation affecting Airtel OpenAPI services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Sep 11, 2025 - 21:18 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 11, 2025 - 21:17 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Sep 11, 2025 - 19:34 UTC

Identified

We have identified instability in DRC, Malawi, Tanzania, Uganda, Zambia Airtel services. We have escalated this to the MMO for resolution.

Posted Sep 11, 2025 - 18:53 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), and DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).