Performance degradation affecting payment reconciliation

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Sep 07, 2026 - 17:04 UTC

Identified

This is a quick update to inform you that we are still experiencing performance issues with our payment reconciliation engine. Our engineering team is actively working to resolve the issue and restore normal processing as soon as possible. We’ll continue to keep you updated on the progress. Thank you for your patience and understanding.
Posted Sep 07, 2026 - 14:37 UTC

Investigating

Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
Posted Sep 07, 2026 - 13:25 UTC
This incident affected: PawaPay platform (Payment reconciliation).
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