Performance degradation affecting Uganda MTN services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted May 03, 2026 - 15:16 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 03, 2026 - 12:42 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 03, 2026 - 12:02 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted May 03, 2026 - 11:43 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).