Performance degradation affecting Airtel OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Jan 28, 2026 - 01:09 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Jan 28, 2026 - 00:21 UTC

Investigating

We are experiencing an outage of the Airtel OpenAPI services. We are investigating the issue.

Posted Jan 27, 2026 - 23:52 UTC

This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit), and Kenya MMO services (Airtel :: Betting :: Web Deposit, Airtel :: Betting :: Payout, Airtel :: Payout).