Performance degradation affecting Zambia Zamtel NFS services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Oct 31, 2025 - 16:00 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 31, 2025 - 15:01 UTC

Identified

We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
Posted Oct 31, 2025 - 13:39 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).