System outage affecting internal tools

Incident Report for PawaPay

Resolved

We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.
Posted Oct 06, 2026 - 10:29 UTC

Monitoring

We are pleased to inform you that our engineering team has deployed a fix and we are currently monitoring our systems for results. Thank you for your patience.
Posted Oct 06, 2026 - 10:11 UTC

Identified

Dear Customer! We are currently experiencing an outage in our internal systems which affects payment reconciliation. Transaction processing is not affected. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
Posted Oct 06, 2026 - 09:44 UTC
This incident affected: PawaPay platform (PawaPay Merchant API, PawaPay Dashboard, Payment reconciliation).
← Current Status Powered by Atlassian Statuspage