Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Feb 06, 2026 - 16:02 UTC

Monitoring

A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

Posted Feb 06, 2026 - 14:17 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Uganda Airtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Feb 06, 2026 - 13:29 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

Posted Feb 06, 2026 - 09:31 UTC

This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).