Performance degradation affecting Tanzania Halotel MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 14, 2025 - 20:42 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 14, 2025 - 19:17 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Sep 14, 2025 - 16:33 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 14, 2025 - 14:20 UTC

Update

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Sep 14, 2025 - 13:22 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Sep 14, 2025 - 12:47 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).