Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Dec 18, 2025 - 16:31 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 18, 2025 - 13:47 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Dec 18, 2025 - 12:57 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).