Performance degradation affecting Kenya M-Pesa MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 17, 2025 - 20:56 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 17, 2025 - 20:37 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 17, 2025 - 20:20 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Jun 17, 2025 - 19:47 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).