Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 03, 2026 - 07:18 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 02, 2026 - 23:04 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 02, 2026 - 21:56 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to Airtel for resolution.
Posted Sep 02, 2026 - 17:57 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).